Clear terms before you buy.
This policy covers purchases of Black Friday Save digital guides and passes. It does not cover products bought from the retailers linked in our guides.
Effective November 2, 2026When we provide a refund.
We refund an extra charge when the same purchase was charged more than once. We also refund an affected purchase if we cannot deliver or restore the paid access, or if the service provided is materially different from its description at the time of purchase. Contact us so we can verify the issue and help with access where possible. There is no requirement to wait for a retailer’s Black Friday event to report a problem.
When a purchase is not refundable.
Because these are digital research products, we do not offer change-of-mind refunds. A retailer’s offer ending or changing, an item selling out, not achieving a particular saving, or not meeting eligibility conditions accurately disclosed before purchase does not, by itself, qualify for a refund. This does not exclude a refund where our service was materially misdescribed or where applicable law requires one.
How to request a refund.
Email joshz.j719@gmail.com with the subject “Black Friday Save — refund request.” Include your checkout email, purchase date and amount, the selected guide or pass, and what went wrong. Add your order reference from My account if available. Never send full card details or passwords. We aim to reply within 3 business days, Monday–Friday, New York time. Sending a request does not itself issue a refund or cancel access.
How the money is returned.
Approved refunds are submitted through Stripe to the original payment method; we do not replace a qualifying refund with mandatory store credit. We will tell you when a refund has been submitted. Your bank or payment provider controls when it appears. Card refunds commonly take approximately 5–10 business days after submission; other payment methods can differ. If a refund fails or has not appeared, contact us so we can check its status.
What happens to your guide access.
A full refund removes access granted by that purchase after the refund is confirmed. Any guide access covered by another valid purchase remains available. A refund for one store does not cancel your other store purchases. A partial refund, if separately agreed, does not automatically remove your guide access.
One payment. No renewal to cancel.
The $1.99 single-store guide and $9.99 All-store Pass are one-time purchases with no automatic renewal and no scheduled access expiry. Closing a checkout before payment completes is not a refund. The planned email reminder service is not currently available for purchase and will have its service details displayed before sales begin.
Your rights and policy changes.
This policy does not limit any refund, dispute, or other consumer rights you have under applicable law. The policy shown when you buy applies to that purchase; later changes will not reduce the rights promised for an existing purchase. Contact customer support if you have questions before paying.